Privacy Policy

Your privacy and data security are fundamental to our mission. Learn how KooraGoal Pro protects and manages your personal information.

Last Updated: January 2025 GDPR Compliant CCPA Compliant

Privacy Policy Overview

Our Commitment to Privacy

KooraGoal Pro (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kooragoal.com and use our services.

As a professional soccer betting analysis platform, we understand the sensitive nature of betting-related information and maintain the highest standards of data protection. Our practices comply with applicable data protection regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy laws.

Key Privacy Principles:

  • Transparency: Clear information about data collection and usage
  • Purpose Limitation: Data used only for stated purposes
  • Data Minimization: Collect only necessary information
  • Accuracy: Maintain accurate and up-to-date records
  • Security: Implement robust protection measures
  • Accountability: Demonstrate compliance with privacy obligations

Responsible Gambling Integration:

Our privacy practices specifically support responsible gambling initiatives by:

  • Protecting sensitive betting behavior data
  • Supporting self-exclusion and limit-setting tools
  • Enabling anonymous help-seeking resources
  • Maintaining confidential consultation records
  • Providing secure access to support services

Scope and Application

This Privacy Policy applies to all information collected through our website, mobile applications, email communications, and other related services. It covers both personal information directly provided by users and data automatically collected through our platforms.

Covered Services:

  • KooraGoal Pro website and platform
  • Expert consultation services
  • Educational content and resources
  • Customer support interactions
  • Newsletter and communications
  • Partnership and affiliate programs

Geographic Coverage:

  • European Union (GDPR compliance)
  • United States (CCPA compliance)
  • United Kingdom (UK GDPR compliance)
  • Canada (PIPEDA compliance)
  • Australia (Privacy Act compliance)
  • Other jurisdictions as applicable

Third-Party Services:

We work with reputable partners including:

  • bet365: For odds comparison integration
  • BetMGM: Partnership data sharing
  • Analytics providers: Website optimization
  • Payment processors: Secure transactions
  • Customer support tools: Service delivery

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our services, creating accounts, or contacting our support team. This information helps us deliver personalized betting analysis and educational content.

Account Information:

  • Contact Details: Name, email address, phone number
  • Demographic Information: Age, location, timezone preferences
  • Account Preferences: Communication settings, notification preferences
  • Authentication Data: Password, security questions, two-factor authentication
  • Profile Information: Betting experience level, preferred leagues, interests

Service Usage Data:

  • Consultation Records: Expert advice sessions, strategy discussions
  • Educational Progress: Course completion, learning preferences
  • Content Interactions: Article views, download history, bookmarks
  • Communication History: Support tickets, feedback, inquiries
  • Platform Usage: Feature usage, time spent, navigation patterns

Sensitive Information: We may collect information related to betting preferences and risk management approaches for educational and consultation purposes. This information is treated with the highest level of confidentiality and is never shared with third parties without explicit consent.

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information to improve our platform and provide better user experiences.

Technical Data:

  • IP address and location data
  • Device type and operating system
  • Browser type and version
  • Screen resolution and device capabilities
  • Network connection information
  • Cookies and similar tracking technologies

Usage Analytics:

  • Page views and session duration
  • Navigation paths and user flows
  • Search queries and filters used
  • Content engagement metrics
  • Feature usage and adoption rates
  • Error reports and performance data

Marketing Data:

  • Referral sources and campaign tracking
  • Email engagement metrics
  • Social media interactions
  • Advertisement performance data
  • Conversion tracking information
  • A/B testing participation

Third-Party Data Sources

We may receive information about you from other sources to enhance our services and provide more accurate betting analysis and recommendations.

Partner Integrations:

  • Sportsbook Partners: Aggregated betting market data from FanDuel, DraftKings, and other licensed operators
  • Data Providers: Soccer statistics, team performance metrics, player information
  • Social Media: Publicly available profile information when you connect social accounts
  • Payment Processors: Transaction verification and fraud prevention data

Data Enhancement:

  • Demographic and interest data from marketing partners
  • Professional background verification for expert consultants
  • Device and security intelligence for fraud prevention
  • Location and timezone data for service localization

How We Use Your Information

Primary Service Delivery

Your information is primarily used to deliver our core soccer betting analysis and educational services, ensuring personalized and relevant experiences tailored to your interests and expertise level.

Expert Analysis Services:

  • Personalized Recommendations: Tailored betting strategies based on your experience and preferences
  • Risk Assessment: Customized bankroll management and risk tolerance analysis
  • Educational Content: Curated learning materials matching your skill level
  • Market Insights: Relevant odds comparisons and value betting opportunities
  • Performance Tracking: Analysis of your betting strategies and outcomes

Platform Optimization:

  • User Experience: Interface customization based on usage patterns
  • Content Delivery: Optimized loading and display for your device
  • Feature Development: New tools and capabilities based on user needs
  • Quality Assurance: Error detection and performance monitoring
  • Security Enhancement: Fraud prevention and account protection

Communication and Support

We use your contact information to provide customer support, send important service updates, and deliver educational content that supports responsible betting practices.

Customer Service:

  • Responding to inquiries and support requests
  • Providing technical assistance and troubleshooting
  • Delivering expert consultation services
  • Processing feedback and feature requests
  • Resolving account or service issues

Educational Communications:

  • Weekly betting analysis newsletters
  • Expert insights from Gary Neville and other analysts
  • Responsible gambling resources and tools
  • Market updates and odds alerts
  • Educational webinars and training materials

Service Notifications:

  • Account security alerts and updates
  • Privacy policy and terms of service changes
  • System maintenance and downtime notices
  • New feature announcements
  • Partnership and integration updates

Legal and Compliance

We may use your information to comply with legal obligations, protect our rights and interests, and ensure the security and integrity of our platform and services.

Legal Obligations:

  • Regulatory Compliance: Meeting gambling and financial services regulations
  • Tax Reporting: Compliance with applicable tax laws and reporting requirements
  • Law Enforcement: Responding to lawful requests from authorities
  • Audit Requirements: Supporting regulatory audits and examinations
  • Anti-Money Laundering: Preventing illegal financial activities

Platform Security:

  • Fraud Prevention: Detecting and preventing fraudulent activities
  • Account Security: Protecting user accounts from unauthorized access
  • Data Protection: Safeguarding personal and financial information
  • System Integrity: Maintaining platform reliability and performance
  • Incident Response: Investigating and resolving security incidents

Your Privacy Rights

Data Subject Rights

Under applicable privacy laws including GDPR and CCPA, you have specific rights regarding your personal information. We are committed to honoring these rights and providing easy mechanisms for exercising them.

Access and Portability Rights:

  • Right to Access: Request copies of your personal information
  • Data Portability: Receive your data in a machine-readable format
  • Information Requests: Learn about data processing purposes and recipients
  • Processing Details: Understand how your data is collected and used
  • Retention Information: Know how long we keep your information

Control and Correction Rights:

  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data
  • Processing Restriction: Limit how we use your information
  • Objection Rights: Object to certain types of data processing
  • Consent Withdrawal: Withdraw previously given consent

Exercising Your Rights

We provide multiple convenient methods for exercising your privacy rights, with dedicated support from our privacy team to ensure prompt and comprehensive responses.

Online Self-Service:

  • Account settings and privacy controls
  • Data download and export tools
  • Communication preference management
  • Account deletion options
  • Cookie and tracking preferences

Access: Available 24/7 through your account dashboard

Privacy Request Portal:

  • Formal data subject access requests
  • Correction and deletion requests
  • Processing restriction requests
  • Objection and complaint filing
  • Identity verification process

Response Time: Within 30 days of verified requests

Direct Contact Options:

  • Privacy Email: [email protected]
  • Data Protection Officer: [email protected]
  • Phone Support: +1 (555) 123-PRIV
  • Postal Address: Privacy Team, KooraGoal Pro
  • Live Chat: Privacy-specific support channel

Special Protections for Sensitive Data

We recognize that betting-related information requires special protection and provide enhanced privacy controls for sensitive data categories.

Betting-Related Information:

  • Strategy Confidentiality: Personal betting strategies and approaches
  • Financial Privacy: Bankroll information and risk tolerance
  • Consultation Records: Expert advice sessions and recommendations
  • Performance Data: Betting outcomes and analysis results
  • Problem Gambling Support: Help-seeking and support service usage

Enhanced Protections:

  • Pseudonymization: Identity protection in analysis and reporting
  • Access Controls: Restricted access to authorized personnel only
  • Encryption: Advanced encryption for data storage and transmission
  • Anonymization: Statistical analysis without personal identifiers
  • Secure Deletion: Permanent removal when no longer needed

Privacy Contact Information

Data Protection Team

Our dedicated privacy team is available to address your concerns, answer questions about our privacy practices, and assist with exercising your data protection rights.

Primary Privacy Contacts:

Data Protection Officer
Email: [email protected]
Phone: +1 (555) 123-PRIV
Response Time: Within 72 hours

Privacy Team
Email: [email protected]
Live Chat: Available 24/7
Languages: English, Spanish, German

Legal Department
Email: [email protected]
Phone: +1 (555) 123-LEGAL
For complex legal inquiries

Regional Privacy Officers:

European Union
Email: [email protected]
Phone: +44 20 7946 0959
GDPR compliance specialist

United States
Email: [email protected]
Phone: +1 (212) 555-PRIV
CCPA and state law compliance

Other Jurisdictions
Email: [email protected]
International privacy law support

Privacy Policy Updates

We regularly review and update our privacy practices to ensure continued compliance with evolving regulations and to reflect changes in our services.

Update Notifications:

  • Email notifications for material changes
  • Website banners for policy updates
  • Account dashboard notifications
  • Newsletter announcements
  • Social media updates

Version History:

  • January 2025: Current version
  • September 2024: CCPA enhancements
  • May 2024: GDPR compliance update
  • January 2024: Initial comprehensive policy
  • Archive available upon request

Continuous Improvement:

  • Regular privacy impact assessments
  • User feedback integration
  • Regulatory monitoring and updates
  • Technology and security enhancements
  • Industry best practice adoption

Regulatory Authority Information

If you believe we have not adequately addressed your privacy concerns, you have the right to file complaints with relevant data protection authorities in your jurisdiction.

EU/UK Authorities:

  • Information Commissioner’s Office (ICO) – United Kingdom
  • Commission Nationale de l’Informatique et des Libertés (CNIL) – France
  • Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) – Germany
  • Autoriteit Persoonsgegevens – Netherlands
  • Your local EU data protection authority

US/Other Authorities:

  • California Attorney General – CCPA complaints
  • Federal Trade Commission (FTC) – Federal privacy issues
  • Office of the Privacy Commissioner of Canada – Canadian residents
  • Office of the Australian Information Commissioner – Australian residents
  • Local state attorneys general – State-specific issues

Before Filing Complaints: We encourage you to contact us directly first, as we are committed to resolving privacy concerns promptly and effectively. Our privacy team has successfully resolved over 99% of user concerns without the need for regulatory intervention.